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All products have a 30-day full-refund return policy and warranty. If it is passed the original 30 days we do have an option to have our technicians diagnose the issue with your machine. That service has a base fee of $25 and takes about 2 business days for our technicians to be in contact with you. They will be in contact with you, via your preferred method, with potential steps forward with your machine. The average charge is listed below. Parts not included in pricing.